Our Policies
On your first visit, you will be required to fill out
the studio Registration Form. Please be sure to
carefully read the Terms and Conditions of our Studio
before signing the disclaimer and indicate any physical
injuries or special health conditions that may require
our attention. If you do have any injuries please let
your instructor know, as this will help her adjust the
program to your needs.
Please check in at the Reception before entering the
studio for class even if you have reserved a space in
advance.
Please plan to arrive 10 minutes before your class is
due to commence. Late arrivals are not permitted once
the class is in progress due to safety primary and out
of consideration to other participants and the
instructor.
While you can schedule individual classes, we have
pre-set packages designed to save you money and offer
you flexibility in attending classes. Please check our
up-to-date package details online or come in to the
studio to find out.
All classes/sessions must be paid in advance. The studio
accepts cash and credit cards (Visa/MasterCard/Apple
Pay).
Reservations for private sessions and group classes can
be made in person, by telephone, via the Naya Yoga and
Pilates App or online. To guarantee a place in the
class, pre-registration is strongly encouraged.
To change or cancel a booking, please provide a minimum
10-hour notice for group classes & a 24-hour notice
for private and semi-private sessions. A failure to do
so will mean your class will be charged.
All Packages have expiration dates. Please check your
specific package for its validity. We are unable to
offer refunds unless you are medically unfit to
participate and provide a medical certificate to that
effect. Packages cannot be refunded, transferred, or
credited to either a future package or another student.
If you discover, or suspect, you are pregnant, please
advise us before you commence another class. Prenatal
classes are the only suitable sessions for our expecting
mothers - regardless of the number of weeks of
gestation. The remainder of your classes will be held in
credit and could be utilized towards prenatal sessions
or towards any program after you deliver.
Kindly turn off mobile phones or set them to silent when
in class. If you are waiting for an emergency call,
please keep your phone on vibrate and with you.
Personal items and bags must be stored in the lockers
and not taken into the studios. The studio is not
responsible for lost or stolen items.
Comfortable workout clothing is recommended. Kindly
remove shoes before entering the studios. Grip socks are
essential for Pilates reformer classes, these can be
purchased at reception.
Please enter the studio quietly if there is a session or
class in progress. Please wipe down equipment after each
use. For safety reasons, please do not bring
unsupervised children to the studio.
Please arrive 5 mins prior to class to enjoy the full
experience.
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