our POLICIES

On your first visit, you will be required to fill out the studio Registration Form. Please be sure to sign the disclaimer and indicate any physical injuries or special health conditions that may require our attention. If you do have any injuries please let your instructor know, as this will help her adjust the program to your needs.
Please check in at the Reception before entering the studio for class even if you have reserved a space in advance.
Please plan to arrive 10 minutes before your class is due to commence. Late arrivals disrupt ongoing classes. If you are late more than 5 minutes, you may be asked to wait for the next available session.
While you can schedule individual classes, we have pre-set packages designed to save you money and offer you flexibility in attending classes. Please check our up-to-date package details online or come in to the studio to find out.
All classes/sessions must be paid in advance. The studio accepts cash, checks and credit cards (Visa/MasterCard).
Reservations for private sessions and group classes can be made in person, by telephone, via the Naya APP or online. To guarantee a place in the class, pre-registration is strongly encouraged.
To change or cancel a booking, please provide a minimum 12-hour notice for group classes & a 24-hour notice for private and semi-private sessions. A failure to do so will mean your class will be charged.
All Packages have expiration dates. Please check your specific package. We are unable to offer refunds unless you are medically unfit to participate and provide a medical certificate to that effect. Packages cannot be refunded, transferred, or credited to either a future package or another student.
If you discover, or suspect, you are pregnant, please advise us before you commence another class. Prenatal classes are the only suitable sessions for our expecting mothers - regardless of the number of weeks of gestation. The remainder of your classes will be held in credit and could be utilized towards prenatal sessions or towards any program after you deliver.
Kindly turn off mobile phones or set them to silent when in class. If you are waiting for an emergency call, please keep your phone on vibrate and with you.
Personal items and bags must be stored in the lockers and not taken into the studios. The studio is not responsible for lost or stolen items.
Comfortable workout clothing is recommended. Kindly remove shoes before entering the studios. Grip socks are essential for Pilates reformer classes, these can be purchased at reception.
Please enter the studio quietly if there is a session or class in progress. Please wipe down equipment after each use. For safety reasons, please do not bring unsupervised children to the studio.
Do not eat a heavy meal before your class.